1 hour ticket response
We are committed to giving a quick and adequate response to every helpdesk ticket posted by a user. Our accomplished client support team members will examine your inquiry and will offer you the most efficient solution. We offer a 1–hour response time guarantee for all trouble tickets. In reality, our average helpdesk ticket response time has proved to be 20 minutes.
A Premium–Quality Tech Support Service
Our help desk support team representatives have significant experience in the cloud hosting plans realm and are skilled enough to find a swift answer to your problem. If, however, the matter at hand is not within the competence of a customer service technician, the technical support ticket will be forwarded to a developer or sysadmin for additional investigation.
An Easy–to–Browse Help Section
To help you get a quick hint on how to use a particular service, we have incorporated a really intuitive Help section in our Control Panel. You can search through a large collection of web hosting account administration articles and website administration articles, refer to the F.A.Q. library or check out our how–to video tutorials.