Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Delivering great quality support in a timely manner is our top priority, so that we backup each cloud hosting plans plan with a 1–hour ticket reply warranty. The moment you present a ticket or send us a message, our customer tech support team will do their best to provide the most appropriate solution to your issue and to supply you with help quickly.

  • Top quality support service
  • A Top–quality Support Service

  • Our tech support service is supplied by a group of knowledgeable employees that are prepared to answer to your request as fast as possible. You are able to speak to the tech support team team by opening a customer assistance ticket from your Control Panel or by submitting us an e–mail message. On business days, you may also contact us on the phone or use the live chatting service.

  • Intuitive help center
  • An Intuitive Help Section

  • AskSue Hosting’s Control Panel includes a substantial know–how base that’s included in all parts. In each area, you will find a Help control key which will load for you a group of step–by–step lessons on how to make use of a specific function or perform a selected action. In addition, we have made mini seminar online videos to make sure you get a better idea of the Control Panel’s interface.