24/7 Customer Support
Why is the availability of a good quality customer support service crucial on today?s hosting market? Which are the common customer support channels?
Being able to contact your cloud hosting supplier when you have any kind of questions or experience any troubles is very important and how quickly they will respond and react can be crucial, especially if your web site is business-oriented, as more downtime can often mean losing potential clients. The support options are an easy way to identify actual providers from resellers. The second in most cases reply only to e-mails or support tickets and you'll need to wait for a whole day or more to receive a reply. When the problem involves a couple of responses, you could end up losing a few days so as to get a problem fixed. Using an authentic and reliable website hosting supplier, you will be able to get in touch with the support at any moment and receive a quick response no matter what the problem or the question is - customer, pre-sales or technical one.
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24/7 Customer Support in Cloud Hosting
The customer and technical support services for all of our
cloud hosting packages are twenty-four-seven, so you can forget all about waiting for several days to get assistance. If you are not our client yet, you can give us a call, chat with an agent or send an e-mail. In case you already have an account, you're able to open a support ticket in addition to the other three ways of contact. You can select the best way to contact us based on where you are or what device you're using. We can help you for almost any webhosting-related question that you have or problem that you can encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you can open a ticket, but even then the maximum reply time will never exceed 1 hour.
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24/7 Customer Support in Semi-dedicated Servers
You are able to try out our support services even before you purchase a
semi-dedicated server account from us since we have telephone and live chat support for billing, pre-sales and common questions. Our representatives will help you choose the right package or provide you with details about our servers, so as to check whether the system requirements for your websites are met. If you are an active client, you'll also be able to contact us through email or through our ticketing system, which is accessible from the Hepsia web hosting Control Panel. We guarantee that any time you employ these 2 ways of communication, you'll receive an answer within less than an hour and that’s 24/7, which includes weekends and public holidays. In case you've used the web hosting services of other suppliers, even large ones, you're able to compare the reply time as it ordinarily takes an entire day for them to take care of a support ticket.
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24/7 Customer Support in VPS Servers
In case you've got a Virtual Private Server from our company, you will be able to get in touch with us 24/7 for any kind of server-related issue or forvarious issues and questions with regard to the pre-installed software the server comes equipped with. If you haven't bought your
VPS server package yet, you'll be able to find out a lot more about our solutions by giving us a phone call or by using the live chat service. For more technical issues, you are able to send an e-mail message or open a ticket through your billing Control Panel and you will receive assistance within less than an hour irrespective of the time of the day, even on holidays and weekends. The typical response time normally doesn't exceed 30 mins. If you're looking for assistance with third-party software, you are able to take advantage of the Managed Services upgrade which you can add to each and every VPS package and our admins will help you with any set up or troubleshooting issue you may have experienced.
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24/7 Customer Support in Dedicated Servers
With a one-hour max answer time guarantee, you will take advantage of prompt support when you acquire a
dedicated server from our company. Our customer and technical support crews are online 24/7/365, as a result if you open a ticket via your billing account or you send an e-mail message related to any issue with your server or the pre-installed software on it whatever the time of the day, you will have a reply within the hour, even during holidays. Our ticketing system is the perfect option when the matter involved requires a longer period of time to be resolved or in case it needs to be given to our administrators, as it's much easier to track the communication sent on both sides. For common, billing and sales issues/inquiries, you're able to give us a call or talk to a live agent through our chat service. If you include the Managed Services upgrade to the server plan, our administrators can also assist you with third-party software set up as well as troubleshooting and just like the regular support, this service is available 24/7 as well.