Phone Support
Discover exactly what phone support entails inside the web hosting world.
Despite the fact that this isn't the keyfactor to recognize a trustworthy cloud hosting company from a bad one and a reseller from a real provider, the option to call and talk with a live person is an indicator that you are not using the services of a one-person company and that you will be able to reach someone if you need assistance. The phone support for hosting services may range from standard to professional, so the problems that can be resolved through a call differ depending on the specific service provider. In the general case, these issues are more basic and feature billing or 1st level tech issues as more complex tasks often need a support ticket where both you and the administrators can track what's going on with a given issue. Nonetheless, the option to call your service provider will save you lots of time and efforts for the countless small things that may eventually appear when you manage your web hosting account.
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Phone Support in Cloud Hosting
As we have live telephone support 14 hrs a day, you'll be able to call us and talk with our customer support representatives to get more info about any of the
cloud hosting plans that we offer and make sure that our servers match the system requirements for your sites prior to you buying anything. For your benefit, we now have telephone numbers on three continents so that you are able to call the one nearer to you - in the U.S.A., Great Britain or Australia. If you're already an existing customer, you will be able to give us a call about general and billing issues, and even about some technical ones. If the issue is strictly technical or it needs longer time to handle, you should go through our ticketing system, that will allow both you and our tech support crew to keep track of the information provided by both sides.
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Phone Support in Semi-dedicated Servers
The support services forall
semi-dedicated server packages that we provide include live phone support for 14 hours every day. If you wonder which package will be suitable for your web sites, you want to find out more about the package's specs or you're looking for any other information about our solutions, you can call any of the local telephone numbers that we have in the United States of America, the United Kingdom and Australia and our support representatives will help you. If you already have an account, you'll be able to get in touch with us about general and sales issues, although we are often able to help with a multitude of tech issues as well. For strictly tech problems you need to take advantage of our integrated ticketing system where the conversation between you and our tech support team will be in 1 place, which is the better option when the issue can take longer time to be solved or it needs to be escalated to our system administrators.