Should you ever experience a problem with your website and be unable to fix it yourself, ask the hosting provider’s customer care staff to help you get the website back online. A speedy solution would be the perfect scenario, but a lot of companies respond within 24 hours or even more, particularly if you’re doing business with a hosting reseller. Even if your problem can be resolved with ease, your site may not work satisfactorily or it may not be reachable whatsoever for an extended period, so you may lose potential clients as it is extremely unlikely that anyone will be happy to go back to a website that’s out of order. That’s why, you have to make certain not only that you can reach your web hosting company, but also that they can answer and assist you in a timely fashion. If a software application update doesn’t proceed as planned or if you erase something incidentally, for instance, the site should be fixed swiftly so as to prevent lengthened downtime.
One-Hour Response Guarantee in Cloud Hosting
If you are using one of our cloud hosting plans and you have an inquiry or stumble upon some challenge, you can touch base with us 24x7 by submitting a trouble ticket or by sending an email and we promise that you will obtain a reply within the hour. In case the issue can be solved, we will do it before we reply, whereas if there’s something that you have to do on your end, we will supply you with all the required info – what settings to check, what workable solutions to try, and so on. Typically, you’ll get an answer within no more than half an hour, which goes to say that waiting for hours or even for more than a day to obtain support is something inconceivable. Our 60-minute response guarantee is valid for any question that you may have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a helpdesk ticket through your hosting Control Panel or send an email related to your semi-dedicated server, you will have an answer within sixty minutes max. You can get in touch with us whenever you need in regard to technical, general or billing matters and considering that we are working day and night, you’ll always obtain assistance without any delay. Based on the particular issue or question, we will supply you with more details, eliminate the obstacle if it has been caused by something within our reach or instruct you on how to proceed in case you have to modify a specific setting for an app that we don’t have access to. You can just forget about waiting around for an entire day for every single reply. In fact, in the majority of cases we reply to emails and tickets within 20 to 25 minutes max.