A lot of people who begin using their very first hosting account, or switch companies, typically have enquiries with regards to how particular things are done or encounter difficulties when setting up different things such as e-mails, site settings, etc. This is why, a lot of providers have compiled documentation with the most common questions and problems so as to help their customers receive information quickly and easily. As a result, the help desk support team can focus on actual problems that certain customers may be encountering, because the solution for the minor things will already be available on the World Wide Web and customers will be able to easily solve them without having to touch base with the support team. Having thorough documentation is truly important, especially for new users with zero experience, since the hosting service entails an immense number of features and many individuals can get baffled about what to do. A good knowledge base can both help you accomplish the tasks that you want and learn how the hosting service works as a whole.
Extensive Online Documentation in Cloud Hosting
If you have bought your first cloud hosting plan from our company or have transferred your website over to us, you will grow used to our platform and our custom-created Hepsia hosting Control Panel in no time due to the fact that we have compiled a substantial web-based knowledge base where you can find all the info that you may ever need – both general info about the service as a whole and more specific info about the separate functions that you can use and the problems that you might face. The articles are available in 2 places. The full article collection is accessible through the Help section of the Control Panel. You can read relevant articles about the different features in each section of the Control Panel too. You can get to know how to accomplish basically everything, from creating an .htaccess config file to administering an electronic mailing list, and all the articles include thorough guidelines, so you won’t ever get disoriented due to an unclear text. Surely, if you confront a more specific problem and you are unable to find a solution in our knowledge base, you can contact our technical support staff members 24-7.
Extensive Online Documentation in Semi-dedicated Servers
Our company’s semi-dedicated servers come bundled with an elaborate online article archive where you can find any info that you may need about our web hosting services or about the Hepsia hosting Control Panel that we are using. We’ve compiled it on the basis of the feedback that we have received from our customers over the years and, hence, our articles address specific issues that you could run into and propose the quickest means of rectifying them, for instance getting a 500 Internal Server Error message or being unable to send e-mail messages from your personal computer even though you have the right SMTP settings. The articles are available in each single Control Panel section and you can examine them at any given time. They can help you enhance your knowledge not only about our services, but also about the hosting field in general, as they contain how-to instructions and general information such as what file access permissions or cron jobs are.